Trime DHA Omega-3 Kids Oil has been purposefully developed to be as gently processed as possible and with only the necessary antioxidant protection without unnecessary synthetic preservatives and chemical additives. From the beginning, we anticipated that this type of "extra virgin" omega-3 algae oil may be more prone to solidification, especially at lower temperatures. After development and stock trials were completed, everything looked good, however, after a few months of sales, its "untamed wildness" surprised not only our customers, but us as well!
Unfortunately, this is yet another tax on innovation and grand visionary ambitions. This type of less-processed oil contains more natural substances which, although referring to the complex matrix created by Mother Nature, may have benefits for our health, but unfortunately may also cause problems when storing the oil. Likewise, this type of oil is not handled by conventional applicators.
After a few months of selling these less-processed oils intended for the youngest children, it became apparent that despite our best efforts, the oil could solidify. It is important to emphasise that such hardening does not imply a reduced nutritional quality or any health and hygiene risk (rancidity, etc.) The oil remains stable, its quality is not affected, only its rheological properties change and in some cases (depending on the storage temperature curve) the oil becomes salty and makes it impossible to apply from the dispenser.
Of course, we would be very pleased if you inform us about this and we can offer you an exchange for another product or refund your money immediately. Satisfaction of you, our customers, is our priority and we have handled all complaints to date to your full satisfaction. Please contact our customer support.