For all our products, we are constantly working on developments, looking for new innovative solutions and ways to achieve higher quality standards. As we have not chosen the easiest path, this also brings many more or less unexpected complications. We could take the path of least resistance, but unfortunately this would not be in line with our demands and the quality we require.
With the Kids range, we have launched a unique product that stands out for its quality and purity. It was clear to us that the development of such a formula and our decision to copy nature as much as possible without the use of excipients would not be without complications. Right from the start we had to face several challenges, in particular difficulties with dispensers and consistency changes.
The quest for the right dispenser
For both Kids Omega 3 and Kids DHA, D3/K2, we decided to change the packaging technology due to the user discomfort of the bottle (cap slipping, which led to occasional spillage of the contents). With the new batch, we were able to make minor changes to the formulation (containing a stronger antioxidant blend to increase the potency and prolong the stability of the DHA contained) and by replacing the original dropper with a pump with a closed dispenser system, we were able to prevent any contamination from the external environment (e.g. saliva or air) and additionally spillage of the product during transport.
On the other hand, however, we have noticed through feedback from you customers that this dispenser may not suit everyone. Unfortunately, for oil-based formulations without auxiliary additives, it is not easy to find a dispenser that suits both in terms of oil protection and user comfort.
If you have problems with your dispenser, we can offer you an exchange for another product or a prompt refund. The satisfaction of you, our customers, is our priority and all complaints have been resolved to your full satisfaction to date. Please contact our customer service line.
Finally, we can offer a solution
After trying all the options, and with still unsatisfactory results, we had to travel the factory floor again looking for an applicator that will "tighten" this type of oil, not malfunction, and protect the oil from contamination (unlike the popular pipette, which may seem practical at first glance, but repeatedly exposes the oil to atmospheric oxygen, contaminants from the outside environment, etc.). For fans of our philosophy and loyal customers, we have good news - it looks like we've found a solution and the next batch will once again be trouble-free. The explanation can be found in the video made for you by Michal Koci, Trime founder and Jakub Pribyl, Trime co-founder and product developer.
Thank you for being with us. It is only because of you, our customers, that we can continue on our mission to make better nutritional supplements. There are not many companies in the supplement industry with a philosophy like Trime. We recognize that we have not chosen the easy path and we are prepared for the unexpected complications. The use of additives of purely natural origin, the search for the highest quality and most effective raw materials, gentle production technology, maximum product stability, etc. These are the demands we stand for. But we believe that these attributes are among the main reasons why our customers choose the Trime brand.