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How do I change, remove or add subscription products?

If you want to change the content of your subscription, i.e. change/remove/add products that are regularly sent to you, log into your user account and go to the "Manage your subscription" section (general instructions on how and where to manage your subscription can be found here). 

Select "Subscriptions" in the main bar and then follow these steps to edit your products:


1. Select a specific product - from the list of active subscriptions, select the product you wish to edit.

2. Manage the subscription product - for the selected product, make the modification you require. You can replace the product, adjust the quantity, cancel the shipment completely, or change the ship date of the next order or the delivery interval. If you do not want to cancel only 1 product, but the entire subscription, you must cancel each product separately, see How to cancel a subscription?

3. Save the changes you have made - once you have made the desired changes, click "Confirm".


Merge shipments with different intervals - if you wish to have orders with different intervals (and different products) always shipped in 1 shipment for the price of 1 shipping, set the same calendar shipping day (i.e. order day) for all products. This step can be logically omitted if you prefer to ship orders separately.


For example: product X with an interval of 1 month will then be sent together with product Y with an interval of 2 months - you will receive these products together once every 2 months and save on shipping costs.


Check - in the "Upcoming orders" section you can check if the orders have been combined and when they will be shipped (i.e. if the dates match according to step 3).


Please see our terms and conditions for full details on subscriptions.



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